Frequently Asked Questions at Equine Affaire®

The Massachusetts event is held at the Eastern States Exposition, which is located at 1305 Memorial Avenue, W. Springfield, Massachusetts. Please note that our office, which is for staff use only, is located in London, Ohio, and we do not hold the events at our office!

All tickets are digital, which means you do not have to print your tickets. After you purchase your tickets through Western Edge (our new ticket vendor as of July 2024), you will receive your tickets via email. While you are always welcome to bring paper copies, the best thing to do is to save your tickets to your phone, or take a screenshot of your tickets with a clear view of the QR code. Once you arrive, show your phone screen to the ticket-taking staff and they will scan them for you!

First, check your email folders and spam folders. If you still do not find your tickets or confirmation, please call Western Edge Ticket Support at 833-329-3277 or email equineaffairesupport@westernedgeapp.com,

Any items lost or found at Equine Affaire can be turned in at the Equine Affaire Information Booth. In Massachusetts, that booth is located by the main entrance of the Better Living Center. If you are seeking a lost item at either event, go to the Equine Affaire Information Booth. After the event, you may contact the main office at (740) 845-0085 to inquire after a lost item.

You can always look online at our ticket portal to see if tickets are available or sold out for a given night. During the event, “sold out” notices will be posted at the Equine Affaire Information Booth when a night is sold out. Updates will also be posted regularly on our Equine Affaire Facebook page throughout the event. You can also call Western Edge at 833-329-3277 to inquire.

A map of the vendors is located in every printed Equine Affaire program, which is given out to every adult attendee. Our program is also uploaded to our website prior to each event. When the event is closer, we'll add a direct link here!

No, there is not an official livestream of Equine Affaire at either venue. Please beware of any links posted as comments to our social media channels or to other websites purporting to be a livestream of our event; those are scam links.

We love our dogs (and other pets!) as much as you do, but dogs are not permitted on the grounds or in the buildings of Equine Affaire with the exception of credentialed service dogs. Service dogs must be under their master's control at all times.

You may arrive and park as early as you wish, although the doors to the buildings will remain locked until 9 am.

You can now purchase your four-day parking pass for the Eastern States Exposition in advance online! Four-day passes are $20. You'll receive a QR code (or you can print a hard copy) which you can turn in at the gate when you arrive in exchange for a 4-day hanger. The link below is where to go to buy in advance.

You may also purchase single-entry parking at the event.

The schedule for Equine Affaire is posted in advance on our website and updated on a regular basis. When it is closer to our event, a link will be available here. It is also available in our printed program, which is handed out at the event to every adult and is free with admission. We will also upload the printed program to our website.

If you arrive after 6:30 pm, you do not have to purchase a general admission ticket. But if you arrive before 6:30 pm, you will be charged general admission.

No, there are no refunds for general admission or Fantasia tickets. There is a physical message board available at the event where you can post a note offering your Fantasia tickets for sale.

There is a raffle available online through our website twice a year in advance of each event. You can enter the Massachusetts raffle at the link below. Winners will be randomly selected after the event ends and will be notified via email. Prizes for the 2024 Massachusetts raffle include a prize pack from 100X Equine, two leather-framed mirrors from October Design Equestrian Decor, prize packs from Triple Crown Nutrition, three $100 gift certificates to Kelly Cosby Photography, a prize pack from US Equestrian, and one of ten pairs of single-day admission tickets to the 2025 Equine Affaire in Massachusetts!

Vendor applications are available at the link below!

Applications for the 2024 Massachusetts Versatile Horse and Rider Competition will be accepted until September 6, 2024.

More information about the Ride with a Pro program is available at the link below. Applications will be accepted until September 6, 2024.

There are bathrooms located in the Better Living Center on the wall just down from the Equine Affaire Info Booth, or in the middle hallway of the Mallary Building,

To find out about camping on site at the Eastern States Exposition, please call (413) 205-5374. You can also learn more here: https://equineaffaire.com/events/massachusetts/mass-attend/mass-campinglodging/.

You can submit questions to arehnborg@equineaffaire.com.