Frequently Asked Questions at Equine Affaire®

Got questions? We've got answers!

Check out our list of frequently asked questions below!

Where is the event?

The Massachusetts event is held at the Eastern States Exposition, which is located at 1305 Memorial Avenue, W. Springfield, Massachusetts. Please note that our office, which is for staff use only, is located in London, Ohio, and we do not hold the events at our office!

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Do I have to print my tickets for Equine Affaire and/or Fantasia?

All tickets are now digital, which means you do not have to print your tickets! While you are always welcome to bring paper copies, the best thing to do is to save your tickets to your phone, or take a screenshot of your tickets with a clear view of the QR code. Once you arrive, show your phone screen to the ticket-taking staff and they will scan them for you!

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Help! I can’t find my tickets/confirmation/proof of purchase for Equine Affaire or Fantasia in my email.

First, check your email folders and spam folders for any emails that are sent from “tix.com.” If you still do not find your tickets or confirmation, please call our office at (740) 845-0085 and we will be happy to re-send your tickets to you.

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Is there a lost and found?

Any items lost or found at Equine Affaire can be turned in at the Equine Affaire Information Booth. In Massachusetts, that booth is located by the main entrance of the Better Living Center. If you are seeking a lost item at either event, go to the Equine Affaire Information Booth. After the event, you may contact the main office at (740) 845-0085 to inquire after a lost item.

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How can I find out whether tickets are still available for Fantasia on a given night?

You can always look online at our ticket portal to see if tickets are available or sold out for a given night. During the event, “sold out” notices will be posted at the Equine Affaire Information Booth when a night is sold out. Updates will also be posted regularly on our Equine Affaire Facebook page throughout the event. You can also call our office at (740) 845-0085 to inquire.

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Where can I find a map of the vendors?

A map of the vendors is located in every printed Equine Affaire program, which is given out to every adult attendee. Our program is also uploaded to our website prior to each event. When the event is closer, we'll add a direct link here!

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Is there an official livestream?

No, there is not an official livestream of Equine Affaire at either venue. Please beware of any links posted as comments to our social media channels or to other websites purporting to be a livestream of our event; those are scam links.

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Can I bring my dog? What about my service dog?

We love our dogs (and other pets!) as much as you do, but dogs are not permitted on the grounds or in the buildings of Equine Affaire with the exception of credentialed service dogs. Service dogs must be under their master's control at all times.

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When can I arrive to park on site?

You may arrive and park as early as you wish, although the doors to the buildings will remain locked until 9 am.

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What is the cost of parking?

At the Eastern States Exposition, parking is $5 and cash only. You may also purchase parking passes when you arrive at the event that enable you to come and go as you wish.

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Where can I find the schedule of events?

The schedule for Equine Affaire is posted in advance on our website and updated on a regular basis. When it is closer to our event, a link will be available here. It is also available in our printed program, which is handed out at the event to every adult and is free with admission. We will also upload the printed program to our website.

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Do I have to purchase a general admission ticket if I am only coming to see Fantasia?

If you arrive after 6:30 pm, you do not have to purchase a general admission ticket. But if you arrive before 6:30 pm, you will be charged general admission.

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I bought tickets and now I can't make it. Can I get a refund?

No, there are no refunds for general admission or Fantasia tickets. There is a physical message board available at the event where you can post a note offering your Fantasia tickets for sale.

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How do I enter the raffle?

There is a raffle available online through our website twice a year in advance of each event. You can enter the Massachusetts raffle at the link below. Winners will be randomly selected after the event ends and will be notified via email. Prizes for the 2022 Massachusetts event include gift certificates to Smartpak and Outback Survival Gear and gift buckets from Farnam, as well as pairs of single-day admission tickets to the 2023 Equine Affaire in Massachusetts!

Where are the best bathrooms?

There are bathrooms located in the Better Living Center on the wall just down from the Equine Affaire Info Booth, or in the middle hallway of the Mallary Building,

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How do I submit a question to be answered here?

You can submit questions to arehnborg@equineaffaire.com.

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